There were hugely embarrassing headlines for Blackberry yesterday after a second crash in two days. Following the crash on Monday across the UK, Middle East and Africa that we reported here, Blackberry owner RIM announced that the problem was fixed and that Blackberry was operating normally. Hours later however the same problem occurred, but spread further afield to include India and South America. Once again Blackberry owners could make phone calls, but not access the internet.
RIM has been leaking customers to Apple, so these embarrassing headlines are only going to make their problems worse.
According to RIM "The messaging and browsing delays... in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible."